Frequently Asked Questions
Everything you need to know about your favorite colorful accessories.
What materials are used in Roxanne Assoulin jewelry?
Our signature pieces are primarily crafted from enamel-coated tiles, glass beads, and gold-tone metals. Each piece is designed to be lightweight and comfortable for all-day wear.
How should I care for my jewelry?
To keep your jewelry looking bright, avoid direct contact with water, perfumes, and lotions. We recommend wiping your pieces with a soft, dry cloth after each wear and storing them in their original pouch.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on unworn, undamaged items within 14 days of delivery. Please ensure all original packaging is included. Note that certain items, such as custom-made pieces or earrings, may be final sale for hygiene reasons.
How long will it take to receive my order?
Standard domestic orders typically process within 2-3 business days and arrive within 5-7 business days. If you've ordered a custom 'Design Your Own' piece, please allow additional time for assembly.
Can I request a repair for my favorite piece?
We stand by our quality. If your jewelry requires repair due to a manufacturing defect within 6 months of purchase, please contact our customer service team with your order number and a photo of the item.